Mobile Monday - What is Mobile Good For?

On Friday I presented the Un-Mobile Edition discussing the limitations of mobile now that I have had to use it for work while I sit like a rotting egg on a hot summer pavement for Square Trade to even update me on my warranty (I don't think I am going with them next time I get a computer and will gladly pay a premium for quicker support).


Now that I got that dig in....


What do I use Mobile for?


I read a ton of news and there is some great APPs from many news sources that are free:


Huffington Post, McClatchy, NY Daily News (for my NY Sports coverage), Bloomberg (but that black background and white text can be painful), Washington Post, BBC News, ESPN Score Center (also has great sports news), and New Scientist all are great.


As a dig to all the Social media wonks Bloomberg and BBC do not have social sharing functions which is something I find interesting because these media outlets are not making money on ads for the most part. I mean they serve them but they are never relevant (will discuss next post). You would think they would want you linking stories on their website so that it will drive traffic there where ads are more premium (though still mostly unrelevent!).


I use Soundcloud and Double Twist for music and now this has replaced my IPod. Soundcloud excels for Electronica and quite a few bands allow you to stream their music. If you prefer underground music like I do there is tons of stuff including a lot you can download for free. Even the Foo Fighters jumped on board releasing their last album on the platform.


I don't really shop. When my laptop went down I decided to use Amazon to look for a replacement. Web shopping sucks. It is very time consuming because you have to shop page by agonizing page, vs say going to a store and seeing everything at once. Mobile is even more painful. So while I am totally bullish on Amazon's Price Checker App for when I am in a store, shopping is not going Mobile for me in it's current format.


Research/Resources. Movie Times/Listings. Trivia needs (ever get into a dumb argument over something with a friend?) IMDB and Wikipedia. Finding a restaurant and calling them (Yelp! is pretty good). Sports Scores.


Social Media I use Hootsuite for my @SkyPulseMedia and running a client's Twitter program. And I use the Google Plus App which is pretty slick.


I take a lot of photos and often email them to friends or upload to Twitter or G+ depending on the content. Personal stuff I share via email (and text) more general stuff I will share with my networks. I never used Facebook mobile in fear they will know my cell number and sell it to marketers.


I don't do much web surfing because the screen is too small and I hate zooming in and out. But I have been reading some blogs and even used Livefyre when it is working on them for commenting. I do not watch much video. But find myself doing more of this. Ironically the YouTube App is struggling on my Android. If anything that should never occur considering they are Google Products. But although more and more video is watched on Mobile devices, we all know we prefer big screens to small for this.


Other APPs I use:


Google Goggles for QR Codes, Flash Light (indispensable), Evernote for Tasks and Reminders, the Calendar which is connected with my Gmail account, Gmail, GPS (Google Navigation is awesome), Google Earth/Sky, and Voice Search (Google get's it right 90% of the time), Calculator, and lastly Cardio Trainer which is an awesome program for running, hiking, biking.


Lastly yes I make phone calls and SMS Text. In fact most of my mobile communication is private vs public/social. I am sure the same is for you as well.


As you can see I use my Android Phone for a lot of tasks and uses. This does not mean it is easy for a Brand or Marketer to reach me. But they can and next post will discuss some ways  to do so.


How do you use your Mobile Device?

Mobile Monday - Platforms Suck! Long Live Platforms!

The latest development with Nokia deciding to partner with Microsoft to integrate Windows 7 Mobile in their phones is something everyone needs to watch. This article pre-announcement from the Economist LINK shows market share and profits of the various hardware manufacturers. Here are two other articles on the announcement. One I find interesting is with Nokia in financial straits Microsoft is pretty much buying their way in: LINK LINK

We all know competition is good and healthy. It will ensure the best products and services come to market. But does this really mean we will always have the choice? I don't know if that is true. I have a Droid2 which I love even though it is buggy, poor battery life, freezes up, and requires plenty of reboots. Most of the Apps are universal so if I get an IPhone for my next phone I just re-load an App and it works seamlessly.

But what about the Apps I had to pay for? Do you really think Apple is going to just give them to me for free from the App Store? Definitely not. Nor would the eventual Windows App Store, Blackberry, or Android Stores when people switch.

Nokia sells a lot of phones. If they can pull this off and make yet another platform relevant this creates a quandary for Brands, Developers, Tech Companies, Cellular Networks, and Consumers. It is possible that a first time buyer might not realize that decision could be one that corners them with the chosen platform should they invest in Apps and Content that winds up unique to that Phone or Platform.

This gets even more complicated when Handset Manufacturers make customized Applications themselves. Verizon backs up my contacts on their cloud so when I get a new phone it downloads to the phone. But don't think Apple, Samsung, Motorola will make it as seamless for anything that is unique to the phone itself.

There is one group who are extremely excited about this new development: Mobile Agencies and 3rd Party APP Developers who do integration work for clients. When a Brand decides they have to have their content or APPs work on every platform they have to pay for this.

The groups that will have tough decisions are any Brands without deep pockets and independent APP developers who might have to choose which platform to develop for.

Mobile Monday - To App or Not to App that is the Question

In 2010 there was a mad rush to make branded Apps. And with the release of Android and Blackberry Markets there are a few hundred thousand Apps out there. The question is does making a Branded App make sense?

First let me discuss finding an App. Unless you advertise using Traditional Methods chances of your App being found and downloaded is slim. There are just too many! And such a small screen. And the Market is crowded! I found 20 Flashlight Apps for my Droid2!

Next question is why would I use your App? Most Apps get downloaded and then never used. I need value. I have downloaded since August about 40-50 Apps. I use only a few regularly:

MobiNews - Free Economist, NY Daily News, New Yorker, Guardian UK

New York Times - HootSuite - Twitter for Android

Gowalla/FourSquare - GPS Navigator -ESPN Score Center

BBC News -Double Twist (my music player) - Soundcloud (stream music)

Yelp - Huffington Post - Skyfire Browser - and a few games

Most others I barely use. But they are nice to have if needed. Like a currency converter, or Google Translate. And the Apps I do use as far as I know are not making money from me. Some pitch the annoying AdMob banner ads, but I haven't clicked on one or seen anything of interest since August. What if you spend money to make an App that is never used or benefits your Brand or Business long term? Why waste the money!

As you can see each screen can only hold a few Apps. So if you are a heavy App user screen space is limited. So why an App? What will I get from your App that will 1] want me to use it regularly and 2] benefit your Brand or Business in a way to make you or save you money?

I recently blogged about App integration and how not doing so hurts you. LINK 

This costs money. But it can cost you more money not doing this. But I can see the HuffPost or New York Times willing to give me some free content just so I do not seek elsewhere and maybe find someone I wind up liking better. 

The small screen is an inhibitor for shopping:

You won't get a view of 10's or 20's of products at once. You will get 3-5. (Just like the App Stores). And search can be clumsy. So this is an area that ease of use is critical. And of course you have to format your store front for mobile. If you have the resources to do this it can be a big pay off. Amazon has sold well over $1 billion in product via mobile. I know Pizza Hut and Dominoes have well regarded Apps to order Pizza.

The question is are you capturing sales you would never have gotten? Are sales just migrating like the Pizza Apps seem to be doing? Is this lowering costs? All these things have to be taken into account to make the proper decision.

In summary:

1] Do you have the money to create an App?

 

2] Are you ready to promote it off Mobile (in your store, online, traditional)

3] Are you willing to ensure it is a seamless experience including how it integrates with other Apps or Software? 

3] What is the benefit for the consumer to want to use it?

4] What is the benefit to your Brand or Business?

The worst decision is to create an App just because you want to have an App or feel it's important to be seen as a company that has an App with no Strategic, Financial, or Customer Service benefit for you or your customers! 

And if it is your Agency pushing this ask them why? Besides giving them a reason to make more in Billings!