tag:blogger.com,1999:blog-5708944154753335402.post2755317900290580346..comments2024-01-31T22:27:05.596-08:00Comments on Space Agency Notes: The Customer Experience SagaEx-Chief Alienhttp://www.blogger.com/profile/12849416626091793730noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-5708944154753335402.post-10825552270588123612012-10-17T17:49:56.566-07:002012-10-17T17:49:56.566-07:00Howie,
Thanks for the kind words!
I know how fru...Howie,<br /><br />Thanks for the kind words!<br /><br />I know how frustrating that can be. I’ve written a few times about the Steve Jobs concept of brand deposits. The idea is that interactions with the brand are like deposits and withdrawals in an account, the bad ones deplete the balance created by the good ones. As you point out though, it is not a one-to-one relationship. A few good experiences can be completely erased by one miserable experience. <br /><br />And man, get an otterbox or something for your phone. That thing gets a workout!Adamhttp://customersthatstick.comnoreply@blogger.com